The Community Building Institute of Middletown (“CBI,” “we,” “us,” or “our”) is a nonprofit 501(c)(3) organization based in Middletown, Ohio. We are committed to protecting the privacy of the individuals we serve, our donors, volunteers, and everyone who interacts with us online or by phone. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.
By using our website (cbimiddletown.org), signing up for our communications, or otherwise interacting with CBI, you agree to the practices described in this policy.
Effective Date: April 6, 2026
1. Information We Collect
We may collect the following categories of personal information:
- Contact information — name, mailing address, email address, and phone number
- Program & service information — details you provide when enrolling in or inquiring about CBI programs (e.g., RISE Afterschool, Family Zone, workforce development)
- Donation and financial information — when you make a donation, our third-party payment processor collects payment details; CBI does not store full credit card numbers
- Communications — messages or inquiries submitted through our contact form, email, or text message opt-ins
- Usage data — browser type, IP address, pages visited, and referring URLs collected automatically when you use our website
- Voluntarily provided information — any additional information you choose to share with us
2. How We Use Your Information
We use the information we collect to:
- Operate and improve our programs and services
- Communicate with you about CBI events, news, and fundraising campaigns
- Process donations and acknowledge contributions
- Respond to inquiries and requests submitted through our contact form or other channels
- Send text messages (SMS/MMS) to individuals who have opted in to receive them (see Section 3)
- Comply with legal obligations and protect the rights of CBI and the community we serve
- Analyze and improve our website and digital communications
We do not sell your personal information to third parties.
3. Text Messaging (SMS/MMS)
CBI may send text messages to individuals who have provided their mobile phone number and opted in to receive SMS/MMS communications from us. These messages may include program updates, event reminders, volunteer opportunities, fundraising campaigns, and other organizational news.
Consent & Opt-In: By providing your mobile phone number and agreeing to receive text messages from CBI, you consent to receive recurring automated or manually-sent SMS/MMS messages. Consent is not a condition of participation in any CBI program or service.
How to Opt Out: You may opt out of CBI text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message. To re-subscribe, reply START at any time.
Help: Reply HELP to any CBI text message for assistance, or contact us directly at the information listed in Section 11.
Message and data rates may apply depending on your mobile carrier and plan. Message frequency varies based on program activity and organizational updates. CBI is not responsible for delays or failures in message delivery caused by your mobile carrier.
We do not share your mobile phone number with third parties for their own marketing purposes. Your number may be shared with our SMS platform provider solely to facilitate message delivery.
4. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
- Service providers — We work with trusted third-party vendors (e.g., email platforms, payment processors, SMS providers, website hosting) who process data on our behalf under confidentiality obligations
- Legal requirements — We may disclose information when required by law, court order, or to protect the rights, safety, or property of CBI, our clients, or the public
- Organizational partners — With your consent, we may share information with partner organizations for program coordination purposes
- Successors — In the event of a merger, acquisition, or reorganization, your information may be transferred as part of that process
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
5. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support embedded third-party content (such as Facebook posts and fundraising widgets).
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website. We do not currently respond to browser “Do Not Track” signals, but we respect your right to limit data collection through your browser settings.
We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our website. These tools may collect information sent by your browser, including the pages you visit and other usage data, subject to those providers’ own privacy policies.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, to maintain records required by law or grant compliance obligations, or as otherwise needed to operate CBI’s programs. When information is no longer needed, we delete or anonymize it in accordance with our internal records policies.
7. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access the personal information we hold about you
- The right to correct inaccurate information
- The right to request deletion of your information, subject to legal or operational requirements
- The right to opt out of marketing emails by clicking “unsubscribe” in any CBI email, or out of text messages by replying STOP
- The right to withdraw consent where processing is based on your consent
To exercise these rights, please contact us using the information in Section 11. We will respond to verifiable requests within a reasonable timeframe.
8. Children’s Privacy
Many of CBI’s programs serve children and youth. We are committed to protecting the privacy of minors. We do not knowingly collect personal information directly from children under the age of 13 through our website without verifiable parental consent. Information about minors enrolled in CBI programs is collected from parents, guardians, or authorized caregivers and is used solely to provide program services.
If you believe we have inadvertently collected information from a child under 13 without appropriate consent, please contact us immediately so we can take corrective action.
9. Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We encourage you to use caution when sharing sensitive information online and to contact us if you have concerns about the security of your data.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or organizational operations. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or communications after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please reach out to us:
Community Building Institute of Middletown
The Robert “Sonny” Hill, Jr. Community Center
800 Lafayette Ave., Middletown, Ohio 45044
Phone: (513) 425-7866
Email: info@cbimiddletown.org
Website: cbimiddletown.org